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<div class="body-div" id="cn">
    <p class="head">
        <a class="guick-guide-head" href="javascript:;" id="h-quick-guide-0">支付相关</a>
    </p>

    <div class="body-quick-guide dispaynone">
        <ul class="quickguide-nav">
            <li class="li-quick-guide" id="li-quick-guide-0">
                <a class="guick-guide-title" href="javascript:;" id="a-quick-guide-0">我们的汇率是多少？</a>

                <div class="div-quick-guide">
                    <p>
                        我们的汇率是浮动的，目前的汇率是 <br/>
                        1 马币 = 1.76 人民币 <br/>
                        1 马币 = 8.30 新台币
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-1">
                <a class="guick-guide-title" href="javascript:;" id="a1">什么是我的预付款？</a>

                <div class="div-quick-guide">
                    <p>
                        预付款是您在65代购里的现金余额账户。您所有的充值和因缺货而取消的订单退款都会进入预付款。预付款余额可以用以支付新的订单和账单。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-2">
                <a class="guick-guide-title" href="javascript:;" id="a2">我能提取预付款中的余额吗？</a>

                <div class="div-quick-guide">
                    <p>
                        可以。如果您没有欠账，您可以在任何时候提取预付款中的余额，只需在“我的预付款”内选择“提现“，并填写想要转入的银行账号。我们支持Maybank 和 Public
                        Bank 的转账请求。请注意通过paypal充值的金额只能全部或部分退回原有进行充值的账户，其它形式的提现请求将不予支持。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-3">
                <a class="guick-guide-title" href="javascript:;" id="a3">什么是转账流水号？ </a>

                <div class="div-quick-guide">
                    <p>
                        流水号是在每次转账后，由银行提供的确认数字。通过自动提款机(ATM)进行转账或存入后，提款机提供的票据上会有一个交易编号。而通过网上银行转账成功后，页面上会显示一个交易编号，请在关闭此页面前把它复制下来。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-4">
                <a class="guick-guide-title" href="javascript:;" id="a4">为什么预付款内没有显示我转账的金额？</a>

                <div class="div-quick-guide">
                    <p>
                        这可能是由于您没完成正确的充值步骤。每次在您转账后，您需要登陆65代购的账户，在
                        "我的预付款"内提交充值请求。我们的财务部门会在接下来的几个工作时内核对您所填写的转账信息并进行预付款充值。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-5">
                <a class="guick-guide-title" href="javascript:;" id="a5">如何查看我的充值是否成功？</a>

                <div class="div-quick-guide">
                    <p>
                        在
                        "我的预付款"内您可以查看您所有充值记录，包括已成功的充值，被退回的充值请求和等待确认中的充值请求。如果您已经安装我们的苹果客户端的应用程序，在充值请求被确认后会进行消息推送,
                        我们也会通过手机短信通知您有关充值的状态。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-6">
                <a class="guick-guide-title" href="javascript:;" id="a6">为什么我的充值请求被退回了？ </a>

                <div class="div-quick-guide">
                    <p>
                        如果您所填写的转账信息跟银行转账的记录并不完全一致，您的充值请求会被退回。之后，您可以和银行记录进行核对，重新提交新的充值请求，确保填写精准的转账金额和时间。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-7">
                <a class="guick-guide-title" href="javascript:;" id="a7">什么是最低充值金额？ </a>

                <div class="div-quick-guide">
                    <p>
                        “最低充值金额”会在您选择支付某个账单的时候显示出来，这是您需要支付所选账单而提交的最低充值金额。您也可以不勾选任何账单来进行任意金额的充值。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-8">
                <a class="guick-guide-title" href="javascript:;" id="a8">我是否能在提交订单前知道需要花费的总金额？ </a>

                <div class="div-quick-guide">
                    <p>
                        第一次付款（商品费用付款）的金额可以在从购物车提交订单时查看。第二次付款（国际运费和服务费）在提交订单前无法确定，因为国际运费的金额是根据商品的重量/体积重来决定的，我们只有在收到商品后才能进行称重和测量。如果您知道商品的预估重量/体积重的话，您可以用网站上的运费试算来预算所需支付金额。
                    </p>
                </div>
            </li>
        </ul>
    </div>
    <p class="head">
        <a class="guick-guide-head" href="javascript:;" id="h-quick-guide-1">订单相关</a>
    </p>

    <div class="body-quick-guide dispaynone">
        <ul class="quickguide-nav">
            <li class="li-quick-guide" id="li-quick-guide-9">
                <a class="guick-guide-title" href="javascript:;" id="a9">能否修改或取消订单？</a>

                <div class="div-quick-guide">
                    <p>
                        这取决于您订单的状态。在订单被处理之前，您可以在”我的订单“内点击”编辑“按钮来进行订单的修改或取消。您可以选择添加新的备注或覆盖原有备注来进行订单的修改，或者在备注内写下”取消此订单"来告知我们。但是，一旦订单已经开始处理，您就看不到“编辑”按钮了，你也无法更改和取消此订单了。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-10">
                <a class="guick-guide-title" href="javascript:;" id="a10">能否添加新订单？</a>

                <div class="div-quick-guide">
                    <p>
                        任何时候您都能添加新的订单。但是如果您想要把所有商品用一个包裹寄出的话，您需要等待所有的订单到齐仓库后，然后在“我的发货”里安排一起发出所以的订单。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-11">
                <a class="guick-guide-title" href="javascript:;" id="a11">我能享受卖家提供的促销或折扣价吗？</a>

                <div class="div-quick-guide">
                    <p>
                        您可以享受卖家页面上所注明的折扣价和优惠条件（例如购买满多少包邮），有时”EZ-buy"功能无法抓去折扣之后的价格，如果您购买的商品达到促销条件，您可以通过手动修改商品价格并在备注内注明优惠种类。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-12">
                <a class="guick-guide-title" href="javascript:;" id="a12">批量购买商品时我能跟卖家讲价吗？</a>

                <div class="div-quick-guide">
                    <p>
                        可以，您可以跟卖家讲价并确定一个谈好的折扣。当你在提交订单时，请在备注内注明所谈好的价格以及您联系卖家时用的名字或聊天工具的昵称或号码。这样在我们采购时，卖家就能知道是您订单并给予相应的折扣。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-13">
                <a class="guick-guide-title" href="javascript:;" id="a12">我能在淘宝以外的网站购买商品吗？</a>

                <div class="div-quick-guide">
                    <p>
                        可以，我们能在所有中国大陆和台湾的网购网站上购买商品，只要网站支持支付宝或PayPal等安全支付系统。您可以在65代购的主页下方找到一些推荐的购物网站。如果您不确定是否能从某个网站购买的话，您可以在“我的咨询”内提供网站的链接给我们确认。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-14">
                <a class="guick-guide-title" href="javascript:;" id="a12">请问有最少购物额度吗？</a>

                <div class="div-quick-guide">
                    <p>
                        没有，您可以购买任意金额的商品。不过一次购买多件商品进行集运会更划算一点，因为国际运输的首重比续重要贵，而且收费是按照每500克来算的，也就是说您买一件100克商品和四件总共400g的商品的运费是一样的。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-15">
                <a class="guick-guide-title" href="javascript:;" id="a15">食物，液体，药品能否购买？</a>

                <div class="div-quick-guide">
                    <p>
                        少量液体能通过特殊商品空运和海运进行运输。但任何种类的食物和药品都不能购买。您可以在“新手上路”内查看其它违禁品和受管制商品的列表。
                    </p>
                </div>
            </li>
        </ul>
    </div>
    <p class="head">
        <a class="guick-guide-head" href="javascript:;" id="h-quick-guide-2">运送相关</a>
    </p>

    <div class="body-quick-guide dispaynone">
        <ul class="quickguide-nav">
            <li class="li-quick-guide" id="li-quick-guide-16">
                <a class="guick-guide-title" href="javascript:;" id="a16">我的包裹是否会在ETA之前或者之后到达？</a>

                <div class="div-quick-guide">
                    <p>
                        有可能。ETA是预计到达的时间，95%的包裹会在ETA前到达。但是有极小一部分的包裹可能因为不可控的原因导致在ETA后才到达，如海关检查，船期航班延迟，清关延误或者天气因素等。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-17">
                <a class="guick-guide-title" href="javascript:;" id="a17">我能取消已生成的包裹吗？</a>

                <div class="div-quick-guide">
                    <p>
                        不能，我们无法取消已被生成的包裹。在包裹生成后，包裹内的商品随时都有可能被打包并发送至相应的运输公司，所以即使对于状态尚未更新为“运往马来西亚途中”的包裹我们也无法取消。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-18">
                <a class="guick-guide-title" href="javascript:;" id="a18">为什么我的商品的重量比它的实际重量大？</a>

                <div class="div-quick-guide">
                    <p>
                        此商品可能有较大的体积重。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-19">
                <a class="guick-guide-title" href="javascript:;" id="a19">什么是体积重和计费重？</a>

                <div class="div-quick-guide">
                    <p>
                        商品的体积重是基于商品所占空间计算的。计费重是在发货时包裹的最终总重量。详情请参考“新手上路”内的说明。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-20">
                <a class="guick-guide-title" href="javascript:;" id="a20">易碎品能运吗？</a>

                <div class="div-quick-guide">
                    <p>
                        可以。大部分的易碎品还是可以运的，我们有经验做各种需要的包裹。但某些非常脆弱的商品像大面的镜子，精细的雕塑品等等就算实施了相应保护措施仍然会有很大几率在运输途中损坏，通常我们不接受。不过如果您仍然希望邮寄，我们可以接受订单，并且会在处理过程中会与您进行沟通，运输前会对此类商品进行额外的加固保护，不过如果最后商品还是受损，我们将不予赔偿。
                    </p>
                </div>
            </li>
        </ul>
    </div>
    <p class="head">
        <a class="guick-guide-head" href="javascript:;" id="h-quick-guide-4">派送相关</a>
    </p>

    <div class="body-quick-guide dispaynone">
        <ul class="quickguide-nav">
            <li class="li-quick-guide" id="li-quick-guide-21">
                <a class="guick-guide-title" href="javascript:;" id="a21">包裹会直接送到我填的地址吗？</a>

                <div class="div-quick-guide">
                    <p>
                        是的，我们所有的包裹都会直接送到您填写的地址。我们的国际物流服务是门对门的服务。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-22">
                <a class="guick-guide-title" href="javascript:;" id="a22">65代购有提供几种运输方式？</a>

                <div class="div-quick-guide">
                    <p>
                        我们在中国代购方面共提供了5种的运输方式，如DHL，优等空运，经济空运，敏感空运和海运。而在台湾代购方面，提供了优等空运和敏感空运的运输方式。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-23">
                <a class="guick-guide-title" href="javascript:;" id="a23">每一种运输方式的收费多少和需要多久派送？</a>

                <div class="div-quick-guide">
                    <p>
                        您可以到“新手上路”内查看有关各运输方式的收费标准和派送周期的更多详情。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-24">
                <a class="guick-guide-title" href="javascript:;" id="a24">如何追踪包裹的派送状态？</a>

                <div class="div-quick-guide">
                    <p>
                        当您的包裹从仓库发出后，我们会在“我的包裹”里提供有关包裹的运单号和相关网站给您，您可以使用这一些信息来追踪您包裹的派送状态。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-25">
                <a class="guick-guide-title" href="javascript:;" id="a25">如果超过了ETA日期后都没有收到包裹，我该怎么办？</a>

                <div class="div-quick-guide">
                    <p>
                        您可以联系有关运输公司然后提供包裹的运单号给客服以查询包裹状态，或者可以联系我们，让我们为你向相关的运输公司跟进这个事件以能够尽快成功的把包裹派送到给您。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-26">
                <a class="guick-guide-title" href="javascript:;" id="a26">如果包裹派送到我家的时候，没有人在家，我该怎么办？</a>

                <div class="div-quick-guide">
                    <p>
                        麻烦您联系快递公司的客服电话，通常快递公司会安排第二次派送。如果您有遇到困难，也可以联系我们的客服电话协助。
                    </p>
                </div>
            </li>
        </ul>
    </div>
    <p class="head">
        <a class="guick-guide-head" href="javascript:;" id="h-quick-guide-5">售后问题</a>
    </p>

    <div class="body-quick-guide dispaynone">
        <ul class="quickguide-nav">
            <li class="li-quick-guide" id="li-quick-guide-27">
                <a class="guick-guide-title" href="javascript:;" id="a27">如果产品有质量问题，我能要求卖家退货吗？</a>

                <div class="div-quick-guide">
                    <p>
                        大部分卖家会接受，不过极个别卖家有可能不接受退款。通常卖家会给部分或全额退款，维修或一对一换新等解决方案，不过您需要支付由此产生的额外运费等。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-28">
                <a class="guick-guide-title" href="javascript:;" id="a28">我需要购外保险吗？</a>

                <div class="div-quick-guide">
                    <p>
                        保险是可选的。对于商品的丢失，损坏，或者有任何验货检查覆盖范围内的问题的话，我们提供每个包裹不超过200马币的赔偿。针对贵重的商品，您可以选择购买保险，一旦发生上述问题，您可以获得不超过2000马币的商品等值的赔偿。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-29">
                <a class="guick-guide-title" href="javascript:;" id="a29">我要怎样把错误的商品退给你们？</a>

                <div class="div-quick-guide">
                    <p>
                        所有的退货都需要先和售后部门通过邮件和咨询沟通，在获得同意的情况下，您可以把货物连同原包装，退还到我们固定的取货点或在下一次派送的时候还给我们的送货员。
                    </p>
                </div>
            </li>
        </ul>
    </div>
    <p class="head">
        <a class="guick-guide-head" href="javascript:;" id="h-quick-guide-6">会员等级，积分，抵用券</a>
    </p>

    <div class="body-quick-guide dispaynone">
        <ul class="quickguide-nav">
            <li class="li-quick-guide" id="li-quick-guide-30">
                <a class="guick-guide-title" href="javascript:;" id="a30">怎么样才算是符合VIP/SVIP升级的一次购买？</a>

                <div class="div-quick-guide">
                    <p>
                        一次购买指的是一次性从购物车提交订单。如果在之后的采购环节部分订单由于缺货而取消，您可以提交其他订单替换并和之前的订单一个包裹寄来新加坡，这样的话替换订单的金额也还是可以算入一次性购买的总金额，帮助您升级VIP或者SVIP。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-31">
                <a class="guick-guide-title" href="javascript:;" id="a31">如果我的一次购买后来因为退货等原因金额不足怎么办？</a>

                <div class="div-quick-guide">
                    <p>
                        您可以尽快提交其他订单替换，并和之前的订单一个包裹寄来新加坡，这样的话替换订单的金额也还是可以算入一次性购买的总金额，帮助您升级VIP或者SVIP。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-32">
                <a class="guick-guide-title" href="javascript:;" id="a32">何时兑换抵用券？</a>

                <div class="div-quick-guide">
                    <p>
                        理论上您可以选择在任何时间兑换，不过一旦兑换过后，抵用券只有30天的有效期，所以我们建议当您知道了包裹的服务费是多少之后才决定兑换多少面额的抵用券。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-33">
                <a class="guick-guide-title" href="javascript:;" id="a33">如果我忘记使用抵用券了怎么办？</a>

                <div class="div-quick-guide">
                    <p>
                        抵用券只能在选择送货的环节选择使用，一旦送货方式选定，账单生成了，即使您还没有去付款，我们也没办法再帮您使用抵扣券了。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-34">
                <a class="guick-guide-title" href="javascript:;"
                   id="a34">如果我一段时间没有购买任何商品，我的会员等级会下降吗？</a>

                <div class="div-quick-guide">
                    <p>
                        不会的，我们会为您保留您的会员等级。
                    </p>
                </div>
            </li>
        </ul>
    </div>
    <p class="head">
        <a class="guick-guide-head" href="javascript:;" id="h-quick-guide-7">台湾相关</a>
    </p>

    <div class="body-quick-guide dispaynone">
        <ul class="quickguide-nav">
            <li class="li-quick-guide" id="li-quick-guide-35">
                <a class="guick-guide-title" href="javascript:;" id="a35">有什么购物网站可以购买台湾的商品？</a>

                <div class="div-quick-guide">
                    <p>
                        你可以在以下这个链接里的网站购买到台湾的商品： <a
                            href="http://www.65daigou.com.my/Production/Taiwan.aspx">www.65daigou.com.my/Production/Taiwan.aspx</a>
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-36">
                <a class="guick-guide-title" href="javascript:;" id="a36">食物，化妆品（如液体），药品能否在台湾代购？</a>

                <div class="div-quick-guide">
                    <p>
                        少量真空包装的食物，少量液体(少于150毫升）能通过特殊商品空运进行运输。但任何种类的药品都不能购买。您可以在“新手上路”内查看其它违禁品和受管制商品的列表。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-37">
                <a class="guick-guide-title" href="javascript:;" id="a37">台湾代购有那几种的运输方式？</a>

                <div class="div-quick-guide">
                    <p>
                        在台湾代购方面，我们提供了优等空运和敏感空运的运输方式。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-38">
                <a class="guick-guide-title" href="javascript:;" id="a38">每一种运输方式的收费多少和需要多久派送？</a>

                <div class="div-quick-guide">
                    <p>
                        您可以到“新手上路”内查看有关各运输方式的收费标准和派送周期的更多详情。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-39">
                <a class="guick-guide-title" href="javascript:;" id="a39">如何追踪包裹的派送状态？</a>

                <div class="div-quick-guide">
                    <p>
                        当您的包裹从仓库发出后，我们会在“我的包裹”里提供有关包裹的运单号和相关网站给您，您可以使用这一些信息来追踪您包裹的派送状态。
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-40">
                <a class="guick-guide-title" href="javascript:;" id="a40">台湾的网站从下单到寄到65daigou的台湾仓库通常需要多长时间？</a>

                <div class="div-quick-guide">
                    <p>
                        台湾的网站从下单到寄到65daigou的台湾仓库通常需要2-5天。但是预订款通常需要更久的时间。
                    </p>
                </div>
            </li>
        </ul>
    </div>
</div>

<div class="body-div" id="en">
    <p class="head">
        <a class="guick-guide-head" href="javascript:;" id="h-quick-guide-0">Payment related</a>
    </p>

    <div class="body-quick-guide dispaynone">
        <ul class="quickguide-nav">
            <li class="li-quick-guide" id="li-quick-guide-0">
                <a class="guick-guide-title" href="javascript:;" id="a-quick-guide-0">What is the exchange rate? </a>

                <div class="div-quick-guide">
                    <p>
                        The exchange is floating, it changes from time to time. Current effective exchange rate is <br/>
                        1 RM = 1.76 CNY <br/>
                        1 RM = 8.30 TWD <br/>
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-1">
                <a class="guick-guide-title" href="javascript:;" id="a1">What is My Prepay account?</a>

                <div class="div-quick-guide">
                    <p>
                        It’s the cash balance in your 65daigou account. All your top up, refund from cancelled orders or
                        orders out of stock, will be credited into it. It can used to pay for your new orders or bills.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-2">
                <a class="guick-guide-title" href="javascript:;" id="a2">Can I withdraw My Prepay account balance?</a>

                <div class="div-quick-guide">
                    <p>
                        Yes. If you have no outstanding payment with us, you can withdraw the remaining amount any time,
                        by submitting the bank account information under "My Prepay" - "Withdraw Now". We support
                        Maybank and Public Bank transfer. Please take note that top up via PayPal or credit card can
                        only be fully or partially refunded back to the original source, cash withdrawal is not allowed.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-3">
                <a class="guick-guide-title" href="javascript:;" id="a3">What is transaction number? </a>

                <div class="div-quick-guide">
                    <p>
                        Transaction number is the transaction reference number provided by bank after you complete a
                        transaction. For ATM transfer or deposit, it’s a transaction number shown on the receipt. For
                        i-banking, the transaction number shown on the webpage informing you that the transaction is
                        successful, so please copy it down before closing the page.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-4">
                <a class="guick-guide-title" href="javascript:;" id="a4">Why does my top up not reflected in My
                    Prepay?</a>

                <div class="div-quick-guide">
                    <p>
                        It could be because your procedures are wrong. After you transfer money to us, you need to
                        inform us to verify by submitting the top up request form under "My PrePay" - "Top up" page. Our
                        finance department will then verify your transaction within a few office hours.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-5">
                <a class="guick-guide-title" href="javascript:;" id="a5">How to check if my Top Up is successful?</a>

                <div class="div-quick-guide">
                    <p>
                        Under "My Prepay" you can see the all the recent top up history. From there you check if a top
                        up is successful, rejected or still pending verification. You will receive push message
                        notifications if you have installed our IOS, we will also send you a notice via sms.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-6">
                <a class="guick-guide-title" href="javascript:;" id="a6">Why is my Top Up rejected? </a>

                <div class="div-quick-guide">
                    <p>
                        The top up request may be rejected if the information submitted does not tally with the bank
                        transaction record. So please double check your bank transaction record and submit again with
                        the correct details. Date and transaction amount must be accurately entered.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-7">
                <a class="guick-guide-title" href="javascript:;" id="a7">What is minimum payable amount? </a>

                <div class="div-quick-guide">
                    <p>
                        The “minimum payable amount” appears when you select a certain bill to pay. It’s the minimum
                        amount required to top up in order to pay the selected bill. You can de-select the bill number
                        in order to top up any amount less than the “minimum payable amount”.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-8">
                <a class="guick-guide-title" href="javascript:;" id="a8">Can I know the overall cost before placing
                    orders? </a>

                <div class="div-quick-guide">
                    <p>
                        1st Payment (product payment) can be viewed when checking out orders. 2nd payment (international
                        shipping fee & agent fee) cannot be confirmed before placing order, because the international
                        shipping fee depends on the actual weight/volumetric weight of your items, which we don’t know
                        until the orders are received. However, if you can estimate the weight/volumetric weight, you
                        can do estimation by yourself by using our Cost Calculator .
                    </p>
                </div>
            </li>
        </ul>
    </div>
    <p class="head">
        <a class="guick-guide-head" href="javascript:;" id="h-quick-guide-1">Order related</a>
    </p>

    <div class="body-quick-guide dispaynone">
        <ul class="quickguide-nav">
            <li class="li-quick-guide" id="li-quick-guide-9">
                <a class="guick-guide-title" href="javascript:;" id="a9">Can I modify or cancel orders?</a>

                <div class="div-quick-guide">
                    <p>
                        It depends on the status of your orders. Before your orders are processed, you can go to “my
                        orders” and click “edit” to modify or cancel orders. To modify, you can replace or add new
                        remarks; to cancel, you can write “cancel this order” in order remarks, we will then process
                        accordingly. However, once the order is processed, you will be unable to see the “edit” button
                        and the order cannot be modified or cancelled any more.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-10">
                <a class="guick-guide-title" href="javascript:;" id="a10">Can I add new orders?</a>

                <div class="div-quick-guide">
                    <p>
                        Yes, you can add in new orders anytime. However in order to ship all orders together in one
                        parcel, please wait all of your orders reached to warehouse then arrange to ship out these
                        orders in "My Shipment".
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-11">
                <a class="guick-guide-title" href="javascript:;" id="a11">Can I get seller's promotion or discount
                    price?</a>

                <div class="div-quick-guide">
                    <p>
                        You can enjoy all promotion price or conditional offers (eg. free local courier with a minimum
                        spending amount), sometimes our EZ-buy function cannot capture such special price, but you can
                        manually edit the price if you fulfill the condition and write in the remark accordingly.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-12">
                <a class="guick-guide-title" href="javascript:;" id="a12">Can I bargain with the seller if I purchase in
                    bulk?</a>

                <div class="div-quick-guide">
                    <p>
                        Yes, you can negotiate with the seller and agree on a discounted price. When you submit orders
                        to us, please state the agreed price and the name or number you used to communicate with the
                        seller so that she or he will know we are purchasing on behalf of you.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-13">
                <a class="guick-guide-title" href="javascript:;" id="a13">Can I buy from websites other from taobao?</a>

                <div class="div-quick-guide">
                    <p>
                        Yes, currently we can buy from all websites from China and Taiwan as long as the websites
                        support a secured payment system like PayPal or Alipay. You can find some recommended websites
                        on our homepage or you can send the particular website to us via enquiry if you are not sure.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-14">
                <a class="guick-guide-title" href="javascript:;" id="a14">Is there any minimum purchase required?</a>

                <div class="div-quick-guide">
                    <p>
                        No, no minimum purchase required. You can order any amount of items or price. However, to order
                        a few items to ship together is more economic, as the international shipping fee for 1st 500g is
                        higher. In addition, the shipping fee is calculated as per every 500g, means the shipping fee is
                        the same for one piece of 100g item or four pieces of 100g items.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-15">
                <a class="guick-guide-title" href="javascript:;" id="a15">Can I buy food, liquid or medicine?</a>

                <div class="div-quick-guide">
                    <p>
                        We can ship small capacity of liquid via special air or sea shipment. We can't ship any form of
                        medicine and food. You can check out other prohibited or controlled items in the quick guide.
                    </p>
                </div>
            </li>
        </ul>
    </div>
    <p class="head">
        <a class="guick-guide-head" href="javascript:;" id="h-quick-guide-2">Shipping related</a>
    </p>

    <div class="body-quick-guide dispaynone">
        <ul class="quickguide-nav">
            <li class="li-quick-guide" id="li-quick-guide-16">
                <a class="guick-guide-title" href="javascript:;" id="a16">Will the parcel arrive before or after
                    ETA?</a>

                <div class="div-quick-guide">
                    <p>
                        Yes, it's possible. The ETA date is an estimation, 95% of parcels will arrive on or before ETA
                        date. However, it could also arrive after ETA date when uncontrollable situations like custom
                        inspection, clearance delay, vessel or flight delay or bad weather happen.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-17">
                <a class="guick-guide-title" href="javascript:;" id="a17">Can I cancel my parcel?</a>

                <div class="div-quick-guide">
                    <p>
                        No, once the parcel is generated to ship, we can't cancel it for you any more. It could have
                        already been packed and handled to logistic company even the status has not been updated yet.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-18">
                <a class="guick-guide-title" href="javascript:;" id="a18">Why is my item heavier than it weighs?</a>

                <div class="div-quick-guide">
                    <p>
                        The item may have a larger volumetric weight.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-19">
                <a class="guick-guide-title" href="javascript:;" id="a19">What is volumetric weight and chargeable
                    weight?</a>

                <div class="div-quick-guide">
                    <p>
                        Volumetric weight is calculated based on the space it occupies. Chargeable weight is the
                        parcel's final weight when it's shipped. Please refer to quick guide related sessions for more
                        details.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-20">
                <a class="guick-guide-title" href="javascript:;" id="a20">Can I ship fragile items?</a>

                <div class="div-quick-guide">
                    <p>
                        Yes, we do ship some of the fragile items but not all of them. Certain items are very difficult
                        to be protected well, like big mirrors, extremely delicate carvings, etc. They have a high
                        chance to get damaged during international shipping. We can try our best to help you protect and
                        ship, but we will not compensate if it's still damaged.
                    </p>
                </div>
            </li>
        </ul>
    </div>
    <p class="head">
        <a class="guick-guide-head" href="javascript:;" id="h-quick-guide-4">Delivery related</a>
    </p>

    <div class="body-quick-guide dispaynone">
        <ul class="quickguide-nav">
            <li class="li-quick-guide" id="li-quick-guide-21">
                <a class="guick-guide-title" href="javascript:;" id="a21">Will the parcel be delivered to my address
                    directly?</a>

                <div class="div-quick-guide">
                    <p>
                        Yes, all the parcel will be be delivered to your address directly. Our international shipping is
                        door to door service.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-22">
                <a class="guick-guide-title" href="javascript:;" id="a22">How many shipping methods provided by
                    65daigou?</a>

                <div class="div-quick-guide">
                    <p>
                        We are provided 5 shipping methods for China daigou, are DHL Express, Priority Air, Economy Air,
                        Special Air and Sea Shipment, also 2 shipping methods for Taiwan daigou, are Priority Air and
                        Special Air.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-23">
                <a class="guick-guide-title" href="javascript:;" id="a23">How much is the shipping fee and how long is
                    the shipment duration time for each freight method?</a>

                <div class="div-quick-guide">
                    <p>
                        You can check out the more information of shipping fees and duration time taken for each freight
                        method in the quick guide.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-24">
                <a class="guick-guide-title" href="javascript:;" id="a24">How can i track the shipment？</a>

                <div class="div-quick-guide">
                    <p>
                        We will provided the tracking number and related website to you in "My Parcel" after shipped out
                        the parcel from our warehouse, then you can track the shipping status of your parcel.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-25">
                <a class="guick-guide-title" href="javascript:;" id="a25">What should I do if didn't receive the
                    shipment afte ETA?</a>

                <div class="div-quick-guide">
                    <p>
                        You may contact the related shipping company of this case or request us to follow up this case
                        for you with shipping company to arrange to deliver the shipment to you as soon as possitive.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-26">
                <a class="guick-guide-title" href="javascript:;" id="a26">If there is no one at home when the courier
                    company deliver to me, What should I do?</a>

                <div class="div-quick-guide">
                    <p>
                        You are advised to call the customer hotline of the courier company. Normally they will arrange
                        2nd delivery for you. You can also call our hotline for assistant.
                    </p>
                </div>
            </li>
        </ul>
    </div>
    <p class="head">
        <a class="guick-guide-head" href="javascript:;" id="h-quick-guide-5">After Sale Issues</a>
    </p>

    <div class="body-quick-guide dispaynone">
        <ul class="quickguide-nav">
            <li class="li-quick-guide" id="li-quick-guide-27">
                <a class="guick-guide-title" href="javascript:;" id="a27">Can I get a refund from the seller if the
                    product has quality issue?</a>

                <div class="div-quick-guide">
                    <p>
                        It depends, not all sellers will offer to refund. Typical solutions provided by sellers are
                        partial refund or return the product for full refund, repairing, one to one exchange etc. We can
                        help you negotiate with the sellers for possible solutions after receiving your feedback on the
                        issue with supporting pictures and descriptions. You may as well bear the shipping cost incur
                        duiring the process. However, some of the sellers may reject any form of compensation if they
                        deny the responsiblity of the product issues.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-28">
                <a class="guick-guide-title" href="javascript:;" id="a28">Do I need to buy insurance for my items?</a>

                <div class="div-quick-guide">
                    <p>
                        Insurance is not compulsory. We offer free compensation of value up to RM200 for each parcel if
                        the items inside are damaged, lost or having any issues listed in our inspection coverage . For
                        high value items, you may buy insurance for them in order to get a full compensation equivalent
                        to the full amount of product price and the shipping cost of the items, capped at RM2000.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-29">
                <a class="guick-guide-title" href="javascript:;" id="a29">How can I return the wrong items to you?</a>

                <div class="div-quick-guide">
                    <p>
                        All returns must be liaised with after-sale team via email or enquires first, upon agreement, it
                        can be returned in original condition to any of our fixed free collection points during the
                        scheduled time slot, or to our home delivery staff during your next delivery. Returns without
                        agreement will not be accepted and we will not be responsible if these returns are lost or
                        damaged due to the absence of tracking records.
                    </p>
                </div>
            </li>
        </ul>
    </div>
    <p class="head">
        <a class="guick-guide-head" href="javascript:;" id="h-quick-guide-6">Membership, Credits, Voucher</a>
    </p>

    <div class="body-quick-guide dispaynone">
        <ul class="quickguide-nav">
            <li class="li-quick-guide" id="li-quick-guide-30">
                <a class="guick-guide-title" href="javascript:;" id="a30">What is considered to be a single purchase for
                    upgrading to VIP and SVIP?</a>

                <div class="div-quick-guide">
                    <p>
                        Single purchase means one-time checkout from your shopping cart. If some of these orders are
                        cancelled later due to out of stock, you can submit some replacement orders within a few days,
                        they can still be counted as part of the single purchase.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-31">
                <a class="guick-guide-title" href="javascript:;" id="a31">What if my single purchase cannot meet the
                    required amount due to cancelled orders?</a>

                <div class="div-quick-guide">
                    <p>
                        You can submit replacement orders. The replacement orders can be counted together with the
                        original submitted orders, as long as they are shipped together in a parcel.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-32">
                <a class="guick-guide-title" href="javascript:;" id="a32">When to redeem voucher?</a>

                <div class="div-quick-guide">
                    <p>
                        You can redeem voucher any time, however voucher has a 30 days expiry date after redemption. We
                        suggest you to redeem voucher after the goods are arrived, so that you have a better idea on how
                        much is the agent fee and what face value voucher you should redeem.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-33">
                <a class="guick-guide-title" href="javascript:;" id="a33">What if I forget to use voucher?</a>

                <div class="div-quick-guide">
                    <p>
                        Voucher can only be applied when choosing collection method and before finalizing the bill. Once
                        the bill is finalize the bill, even you might have not pay it yet, no more voucher can be
                        applied.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-34">
                <a class="guick-guide-title" href="javascript:;" id="a34">Will my membership be downgraded if I stop
                    shopping for some time?</a>

                <div class="div-quick-guide">
                    <p>
                        No.
                    </p>
                </div>
            </li>
        </ul>
    </div>
    <p class="head">
        <a class="guick-guide-head" href="javascript:;" id="h-quick-guide-7">Taiwan Related</a>
    </p>

    <div class="body-quick-guide dispaynone">
        <ul class="quickguide-nav">
            <li class="li-quick-guide" id="li-quick-guide-35">
                <a class="guick-guide-title" href="javascript:;" id="a35">Which websites can I buy the items from
                    Taiwan?</a>

                <div class="div-quick-guide">
                    <p>
                        You can buy the items from Taiwan websites in the following link: <a
                            href="http://www.65daigou.com.my/Production/Taiwan.aspx">www.65daigou.com.my/Production/Taiwan.aspx</a>
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-36">
                <a class="guick-guide-title" href="javascript:;" id="a36">Can I buy food, cosmetic like liquid product
                    or medicine fromTaiwan?</a>

                <div class="div-quick-guide">
                    <p>
                        We can ship small amount of air-tight food or liquid (less than 150ml) via special air. We can't
                        ship any form of medicine. You can check out other prohibited or controlled items in the quick
                        guide.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-37">
                <a class="guick-guide-title" href="javascript:;" id="a37">How many shipping methods provided for Taiwan
                    daigou?</a>

                <div class="div-quick-guide">
                    <p>
                        We are provided 2 shipping methods for Taiwan daigou, are Priority Air and Special Air Shipment.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-38">
                <a class="guick-guide-title" href="javascript:;" id="a38">How much is the shipping fee and how long is
                    the shipment duration time for each freight method?</a>

                <div class="div-quick-guide">
                    <p>
                        You can check out the more information of shipping fees and duration time taken for each freight
                        method in the quick guide.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-39">
                <a class="guick-guide-title" href="javascript:;" id="a39">How can i track the shipment？</a>

                <div class="div-quick-guide">
                    <p>
                        We will provided the tracking number and related website to you in "My Parcel" after shipped out
                        the parcel from our warehouse, then you can track the shipping status of your parcel.
                    </p>
                </div>
            </li>
            <li class="li-quick-guide" id="li-quick-guide-40">
                <a class="guick-guide-title" href="javascript:;" id="a40">How long it will take for the taiwan seller to
                    send the item to our warehouse?</a>

                <div class="div-quick-guide">
                    <p>
                        Normally it will 2-5 working days. But Preorder items will take much longer.
                    </p>
                </div>
            </li>
        </ul>
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